FAQ

Frequently Asked Questions

Delivery times depend on your address and are shown at checkout before you pay — never after.

Available destinations and rates are confirmed at checkout based on your address. If you don't see your country listed, get in touch and we'll let you know if we can get it to you.

Add three to your bag and 15% comes off the total automatically at checkout. There's no code to enter and no minimum spend.

Once your order ships you'll get a confirmation email with tracking information, so you can follow it the rest of the way.

Contact us and we'll sort it out. Our full returns terms are published in the store policies at checkout.

If it hasn't shipped yet, contact us as soon as possible and we'll do what we can. Once it's on its way we're no longer able to make changes.

Through our Contact page — a real person reads every message and replies as soon as we can.

Still wondering?

Ask before you buy.

If your question isn't up there, send it over. We'd rather answer it than have you order the wrong thing.